Personal Data and Cookies Charter
TotalEnergies Lubrifiants SA is the « data controller » with responsibility for personal data processing on the Application LubOnTime. These processing operations are carried out in accordance with the applicable law.
1. Purpose of Processing, Legal Basis, the Period of Storage and Types of Data Collected
When visiting the Application LubOnTime, you may need to provide us with personal data.
| Purposes | Categories of personal data | Legal basis | Retention period |
|---|---|---|---|
| Provide an order's service | Identification data (First name, last name, email), Login data (IP address, logs, time of connection), Professional life data (Job position, role, employers, phone number, email) | The information collected is necessary for the implementation of the contract with TotalEnergies Lubrifiants SA, failing which the contract cannot be executed. | 12 Months (logs) |
2. Recipients of the Data
In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors: Operational Service providers.
3. Data Transfers
Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.
As indicated in the table below, for the purposes of the services provided on this website, your data may be transferred to the following recipients located outside the European Union.
| Recipient | Types of data transferred | Purpose of the transfer | Recipient's country | Measures to ensure adequate protection |
|---|---|---|---|---|
| TotalEnergies Affiliates, Partners and Customers | Identification data (First name, last name, email, phone), Login data (IP Address, logs), Professional economic and financial information (Employers company, job position, role, email company) | Customer service | Worldwide | An approved code of conduct in accordance with the GDPR |
In order to ensure an adequate level of protection of the personal data being transferred outside the European economic area, Binding Corporate Rules have been adopted.
For data transfers not covered by the BCR, other measures to ensure adequate protection are taken.
You will find more information regarding our BCR here: https://totalenergies.com/privacy
For more information about the other measures taken to ensure adequate protection, please write to the contact address specified below.
4. Data Security and Confidentiality
The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
5. Cookies Management
A cookie is a file which enables a website to save information relating to your computer's browsing of the Application LubOnTime to make your visits to the website smoother.
Cookies are text files that are stored on your computer's browser. They allow access to various information about you. Some of them belong to the publisher of the Application LubOnTime (First party) and some to third parties.
The table below details each cookie.
| Categories of cookies and trackers | Name of the cookies and trackers | Objectives of the cookies and trackers | Editor | Retention period of the cookies and trackers |
|---|---|---|---|---|
| Cookies for user authentication | BOS_Locale, JSESSIONID, X-Bonita-API-Token | Authenticate and session management | BonitaSoft https://www.bonitasoft.com/privacy-policy |
24 hours |
We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on the Application LubOnTime.
How to Withdraw Your Consent?
On your first connection to the Application LubOnTime, you will be asked to give your consent to the use of non-essential cookies and/or to make settings. If you subsequently wish to change your choices, you can manage your cookies by going to the section at the bottom of the page of our site or application or via a reminder button called "cookies".
To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS X, etc.).
6. Your Rights / Contact
In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on the performance of a contract or the implementation of pre-contractual measures, you have also the right to delete your data and to data portability and you can request a restriction of processing.
To exercise your rights and question us about your personal data processing, you can contact:
TotalEnergies Lubrifiants S.A.
Secrétariat Général - Contrôle Interne
562 avenue du Parc de L'Ile
92029 Nanterre Cedex - FRANCE
ms.contact-lubrifiantssgci@totalenergies.com
If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.